Membership Terms and Conditions

These Terms are between you, the Patient, and Chatsworth House Dental Clinic (“the Practice”). This document is to be read in conjunction with the current Dental Plan promotional literature available from the Practice.

About the Dental Plan

The Dental Plan is a pre-payment scheme to spread the cost of your ongoing preventative dental care on a rolling basis, and to provide additional discounts and benefits to Plan members as described in the current Dental Plan promotional literature.

Dental care will be provided at the Practice at the appropriate intervals throughout the year as per the Dental Plan level you have joined.

Payments & Direct Debit

• Payment will be collected by Direct Debit on a monthly basis and will continue until you cancel your Dental Plan in line with the required cancellation notice.

• Direct Debit payments will be collected on or around the 1st of the month.

• Should a collection fail for any reason, we will attempt to collect payment again 10 days later.

• Should your regular payment go unpaid, the Practice will contact you to resolve any outstanding payments.

Membership Commencement

Membership of the Dental Plan will commence on receipt of the first payment, unless otherwise agreed with the Practice. The initial term of your Dental Plan is 12 months from the date of joining.

Cancellation

• You may cancel your plan by giving a minimum of one month’s notice in writing to the Practice, outside of any initial term.

• Should you cancel your Dental Plan outside of any initial term, the Practice reserves the right to recoup any discounts applied during this period and/or recover any other outstanding payments due.

Attending Your Appointments

It is your responsibility to attend appointments at the agreed frequency as per your Dental Plan level. Failure to attend will not result in any refunds being issued, and the Practice reserves the right to apply a Failure to Attend fee.

Price Changes

The Practice may increase the cost of your Dental Plan at any time by giving a minimum of 10 days’ notice, though typically one month’s notice will be provided. Dental Plan pricing is usually reviewed once per year.

Communications

Any communication relating to details or changes pertaining to your Dental Plan will be sent by email where possible, and by post otherwise.

Global Dental A&E Scheme

Details and Terms of the Global Dental A&E Scheme, included as a benefit of your Dental Plan and covered by the Practice, can be found at www.globaldentalscheme.co.uk

Complaints

If you have any concerns regarding the care or service provided that have not met your satisfaction, please refer to the Practice’s complaints procedure for guidance on addressing the issue. Alternatively, you may contact us directly at hello@chatsworthdental.co.uk or call 01423 503534.