Privacy Policy

Last updated: June 2025

Chatsworth House Dental Clinic (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit chatsworthdental.co.uk or contact us.

Who We Are

Chatsworth House Dental Clinic
85 King’s Road, Harrogate, HG1 5HP
Email: hello@chatsworthdental.co.uk
Phone: 01423 503534

We are the data controller responsible for your personal data.

What Data We Collect

• Personal identifiers: Full name, date of birth, address, phone number, email address.

• Medical & dental information: Medical history, dental records, treatment plans, X-rays and clinical notes.

• Financial information: Payment details and billing records.

• Communication data: Emails, phone calls, and messages you send to us.

• Website usage data: IP address, browser type, pages visited, and cookies (via Google Analytics).

How We Collect Your Data

• When you register as a patient or book an appointment.

• When you fill in forms on our website or contact us by phone or email.

• During your dental consultations and treatments.

• Automatically via cookies when you browse our website.

How We Use Your Data

• To provide dental care and manage your treatment.

• To book, confirm, reschedule, or cancel appointments.

• To send appointment reminders and follow-up communications.

• To process payments and maintain financial records.

• To comply with our legal and regulatory obligations (including GDC requirements).

• To improve our website and services using anonymised analytics data.

Legal Basis for Processing

• Contract: To fulfil our obligations as your dental care provider.

• Legal obligation: To comply with UK law and General Dental Council (GDC) regulations.

• Legitimate interests: To manage appointments, send reminders, and improve our services.

• Consent: For marketing communications and non-essential cookies (where applicable).

Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Specialist referrals: Other dental or medical professionals involved in your care.

• NHS bodies: Where treatment is NHS-funded and reporting is required.

• Payment processors: To securely handle transactions.

• IT & software providers: Practice management and patient portal systems.

• Google Analytics: Anonymised website usage data only.

All third parties are required to handle your data securely and in accordance with UK GDPR.

How Long We Keep Your Data

• Dental records are retained for a minimum of 10 years from the date of last treatment (or until age 25 for children), in line with GDC guidelines.

• Financial records are kept for 6 years as required by HMRC.

• Website analytics data is retained for 26 months.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Correct any inaccurate or incomplete data.

• Request deletion of your data (subject to legal retention requirements).

• Restrict or object to how we process your data.

• Data portability — receive your data in a structured format.

• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@chatsworthdental.co.uk

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic via Google Analytics. You can control cookie settings through your browser at any time. By continuing to use our website, you consent to our use of cookies.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to patient records is restricted to authorised staff only.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Complaints

If you have concerns about how we handle your data, please contact us first at hello@chatsworthdental.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or call 0303 123 1113.